FAQs

HOW DO I VIEW MY CART?
Click on the cart icon on the top right corner of the page at any time to view your cart. Now imagine it's your virtual sock drawer and fill it up.


IS OUR WEBSITE SECURE?
Yes. We employ the highest level of SSL security.

WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept Visa, MasterCard, American Express and Discover, as well as Apple Pay, PayPal and Amazon Payments. Use whichever method you're most comfortable with.


HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?
We hate to see you go (and miss out on special offers and other important updates), but we understand the need for a less cluttered inbox. Simply click on the unsubscribe link that's at the bottom of all of our emails and we will remove you from all future mailings. If you continue to receive emails, please contact our Happiness Team store@iamanimmigrant.com


SHIPPING, RETURNS & EXCHANGES
RETURNS & EXCHANGES


WHAT'S YOUR EXCHANGE POLICY?
We want you to be as happy wearing your item as we are making them. That's why our Happiness Guarantee covers free exchanges (including free shipping) for up to 30 days. If you'd like to exchange your item, please reach out to us.


WHAT'S YOUR RETURN POLICY?
We want you to be as happy wearing your item as we are making them. That's why our Happiness Guarantee covers free returns (including free shipping) for up to 30 days. If you'd like to return your item, please reach out to us.

WHAT DO I DO IF MY ITEM ARRIVED DAMAGED OR WITH A DEFECT?
Please reach out to us store@iamanimmigrant.com and we will make it right. Your happiness is our priority.


CAN I CHANGE OR CANCEL MY ORDER?
Indeed you can! If you reach out to us within one hour during regular business hours, we can change or cancel your order immediately. Otherwise, we can always help you return or exchange any item thanks to our Happiness Guarantee.


SHIPPING
HOW DO I TRACK MY ORDER?
You'll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. Feel free to contact us here and we'll be happy to help.


HOW LONG WILL IT TAKE TO GET MY ITEM?
With Standard Shipping: 7-10 business days. With Priority Shipping: 3-5 business days. Orders to Alaska & Hawaii may take up to 5 extra business days. Delivery via teleportation is still pending.


DO YOU SHIP INTERNATIONALLY?
Yes! We ship internationally using USPS First Class International Shipping ensuring that the package is properly handled during its entire journey.
Any duties that your country places on goods shipped from the US are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.


HOW LONG WILL IT TAKE MY ITEMS TO ARRIVE TO MY INTERNATIONAL ADDRESS?
We ship internationally using USPS First Class International Shipping. You can expect your order to arrive in 10-14 business days. We look forward to providing your feet the ultimate comfort, no matter which continent you're on.


HOW LONG WILL IT TAKE MY ITEMS TO ARRIVE TO MY APO/DPO/FPO ADDRESS?
Here at I Am An Immigrant we are proud to support our men and women in uniform and so all APO/DPO/FPO addresses are automatically upgraded to Priority Shipping. As these addresses are all over the world, ship times will vary but you can expect to receive your order as fast as USPS Priority packages normally arrive.


TRACKING LINK NOT WORKING?
Occasionally, when our warehouse finds a quicker way to ship out a package, the link in your tracking email may not work. Not to worry! Simply copy the tracking number from your email and paste it into Google, and follow the link for USPS to track your order. It's more than likely that your order is already on its way.


If you have any issues with this process or questions about anything at all, feel free to reach out to us here.